Understanding the proper category for your maintenance request and knowing the difference between a routine, urgent and emergency request will help you understand response times:
What is Considered a True Emergency?
An emergency condition exists when there is an immediate threat to life or property such as a natural gas leak; a water line rupture; toilet clogs in apartments with only one bathroom; major overflow from toilet, washing machine, dishwasher, or hot water heater, and any other water intrusion; sewer backups; broken refrigerator; etc. Response time: within 24 hours.
If you have a routine maintenance request log into your:
IF YOU ARE UNABLE TO LOG INTO YOUR TENANT PORTAL
PLEASE EMAIL US AT: [email protected]
If this is an EMERGENCY call 310-310-8063 during normal business hours
or 310-909-0280 after hours. If there is a life threatening EMERGENCY dial 911.
What is a Routine Maintenance Request?
A routine service order is any repair which does not meet the definition of emergency or urgent. Examples are loose door knobs, loose screws or hinges, torn window screens, etc. If reporting appliance problem, provide make & model of appliance and indicate if gas or electric. Response time: within 7 days.
Loss of electrical power: Call your local utility provider first.
Gas leaks or no gas: Call your local utility company first.
What is an Urgent Maintenance Request?
An urgent condition exists when there is no immediate threat to life or property, but the problem do affect the quality of life. Examples are a clogged sink, a clogged toilet, water leak, stove or oven not operating, etc. Response time: within 24 to 48 hours.